FAQ

 

HOW DO I PLACE AN ORDER ON MAUIRINGS.COM

Ordering on Mauirings.com is safe and easy. We use industry-standard encryption technologies when transferring and receiving customer data exchanged with our site server. Once you have chosen the item you would like to purchase, click on the “ADD TO CART” button to place it in your Shopping Cart. Follow the directions through the checkout process to complete your order.

Your order will not be placed until the very end of the checkout process when you will be asked for your credit card information.

 

WHAT SHIPPING OPTIONS ARE AVAILABLE ON MAUIRINGS.COM

Shipping Policies

Free Ground Shipping for Orders Over $30

Who doesn’t love free shipping? Get your cart subtotal to $30 or more, and we’ll cover ground shipping for you. Once you hit the $30 threshold, a Free Ground Shipping option is automatically available upon checkout!

All Other Orders: $2.99 flat rate shipping to destinations within the Continental United States. Orders shipped to Alaska, Hawaii, APO/FPO/DPO and/or U.S. territories are a flat rate of $4.99.

Signature Confirmation:

To ensure the safety of your order, orders over $200 will be shipped with Signature Confirmation. Most couriers will attempt delivery up to 3 times before returning the package to us. If you will be unavailable, please arrange a signed note or family member to receive the package.

 

APO/FPO/DPO & US Territories:

We ship directly to APO/FPO/DPO & US Territories. Please note the Flat Rate for these addresses is $4.99 on all orders.

 

Shipping Times:

Most orders for in-stock items placed before 12:00 PM PST M-F will ship the same day. Orders placed after 12:00 PM PST, on weekends, or holidays will ship the next business day. Orders typically take between 3 to 5 business days to arrive but can take up to 10 business days depending on the items ordered and the final destination of the order.

 

HOW CAN I TRACK MY ORDER?

Tracking Numbers:

You will be emailed a tracking number when your order ships. Please allow up to 24 hours for the package to be scanned and the information to show up in the carrier’s system.

 

INTERNATIONAL ORDERS:

 

MAUI RINGS accept to ship orders to international destinations.

International orders ship for just $6.99, no matter how many rings or how far away you are!

 

RING SIZE

Tips for Measuring a Man’s Ring Size: Don’t measure cold fingers, as this is when fingers are the smallest. The best time to measure a finger is at the end of the day when the finger is the largest. Take at least two measurements for accuracy. Our printable PDF ring size table guide is a more accurate way to get a proper measurement. Download it here -à

Size Yourself: Wrap a thin strip of paper or a piece of string around the base of the finger you want to measure. With a pen, mark the point on the paper or string where it overlaps, forming a circle on the finger. Measure the length of the paper or string using a flat ruler, from the starting point to the pen mark. Then find the matching size in the chart below.

 

What if I Order the Wrong Ring Size?

We are confident that our ring size guide will help you select the right ring.  But if it turns out that your ring doesn’t fit, don’t worry — we’re going to make sure we get you the right size. Just send us an email and our super friendly customer care team will be happy to exchange your ring for one that is the correct size!

 

HOW CAN I MAKE RETURNS OR EXCHANGES?

1 – Year Returns

If you are not 100% satisfied with your ring for any reason, you are free to return the item to us up to one year (365 days) after the purchase date in the original, unopened and unused condition it was shipped in.

Refused or returned shipments are subject to a return shipment fee

If a product is defective, it will be exchanged for the same product

If you change your mind about a product, you will be responsible for all shipping charges

 

Return Authorization

Return the product using your preferred shipping method.

Please include the following information: Order Number, Full Name, Phone Number or Email Address, and Reason for Return.

Defective or Incorrect Products: If you’ve received a defective or incorrect item in your shipment, please contact us via email at support@mauirings.com and our customer service representatives will authorize a return or replacement. You will not be charged shipping charges for any mistakes we make while preparing your shipment.

 

Exchanges:

If you need a different size, don’t worry! Simply fill out the form below and we’ll send you a new size absolutely FREE. For domestic orders, we’ll also include a return shipping label you can use to send back your current ring. For international orders, unfortunately, we can’t print pre-paid return labels but you can send the rings back in a simple envelope for the price of one or two stamps

 

Damaged Orders:

Please thoroughly inspect your order for any damage and notify us of any damaged products within 24 hours of receiving your order. Please contact us via support@mauirings.com

 

WHEN WILL MY CREDIT CARD BE CHARGED?

Your credit card will be charged when the order is placed

 

WHAT MATERIALS DO YOU USE IN YOUR PRODUCTS?

TOP GRADE SILICONE MATERIAL – made of the best medical-grade silicone. An ultra-lightweight alternative to the metal wedding band. 100% NON-TOXIC, skin-safe, hypoallergenic. Our safe silicone rings are designed to allow for air circulation to prevent moisture trapping and for your skin to breathe.

HOW DO I CARE FOR MY MAUI RINGS JEWELRY?

No need for any special care. You can wash your hands or take shower with the silicone wedding ring on. Enjoy swimming with the jewellery on because chlorine and other chemicals that are added to the swimming pool can’t damage it. Ocean salt water too can’t adverse effects to it.

Store the rings everywhere – rubbing against each other can’t cause abrasions & damage to the surface.

 

WILL MY PURCHASE ARRIVE GIFT-WRAPPED?

No, we currently do not offer this option

CAN I INCLUDE A PERSONALIZED GIFT MESSAGE WITH MY PURCHASE?

No, we currently do not offer this option

 

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